Brief Job Description: The Pradhan Mantri Arogya Mitra (AM) is the primary contact for the beneficiaries at every empanelled hospital care provider. The AM shall be extensively responsible for operating the Beneficiary Identification System to
identify and verify the beneficiaries entitled under Ayushman Bharat – Pradhan
Mantri Jan Arogya Yojna (AB-PMJAY); undertaking Transaction Management such as
submitting requests for Pre-Authorization and Claims and guiding the Beneficiary
about the overall benefits under AB-PMJAY and providing information related to
prompt treatment at empaneled health care provider.

Personal Attributes: The role holder needs to work in collaboration with healthcare
providers and interact with patients and their families in a hospital setting. She/he
should exhibit good coordination skills, self-discipline, dedication, persistence, ethical
behavior and deal empathetically with patients. It is also important for the individual
to have fluent communication skills in English/Hindi/local language, have adequate
functional computer literacy, good hygiene and personal presentation.

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